We offer FREE delivery on ALL our products. All prices include VAT and delivery. Free Delivery is anywhere to a UK mainland address however a delivery surcharge may apply if you are outside the UK. Please contact us for more details.
All goods will be delivered safely and quickly from a range of our professional business couriers such as parcelforce, yodel & DHL for most small packets.
Larger deliveries such as fireplaces & stoves will normally be delivered via a pallet courier service based on a door to door service so please ensure that you have someone available to carry the items indoors as the drivers are not insured to enter your property however they will endevour to deliver as close to your door as possible subject to terrain. Please note that we cannot specify a delivery time due to using couriers however we can specify a day that your item will arrive to you on, however these are normally classed as an all day visit.
In the unlikely event of damage we ask that you kindly notify us within 48hrs of any discrepencies so we can rectify them straight away for you. Free replacements will be issued once an item is returned to us in its original packaging. If you decide that an item is not quite right for you or you change your mind within a 7 day period and wish to return it then this is not a problem. Under the distance selling regulations buyers can return items within 7 days from receipt of the item for a full refund however please note that the cost to return the item back to us is your responsibility. We can help arranging this return back to us on your behalf if you agree to the return costs.